Graeme Hendry

“Ordered case online with custom dimensions. Received despatch note after a few days and order was received in expected timeframe. After assembly the case was found to not fit on the slotted locating holes on the base plate. Which means the clear case cant locate correctly on the base. A quick check prior to despatch would have found this error. It’s been near impossible to get in touch with someone at boxxco (not helped with the holiday weekend). Phonenumber on invoice and website doesn’t ring and emails don’t get answered. I’m now stuck with an awkward looking case due to be on display at a client meeting later this week. Boxxco please get in touch to resolve this issue.”

Helpful Report

Posted 3 years ago

Thank you so much for your feedback, Graeme! We sincerely apologize for the issues that you have faced with the product. We understand that the base and the clear case were not lined up correctly, which caused an awkward looking display in the end. We understand that it was not helpful that you couldn't get in touch with our team at the time, this was due the office being closed over the bank holiday weekend. We can see that this has been resolved and we do apologise for any inconvenience caused, BOXXCO

Posted 2 years ago

“First time buyer, I was looking for a specific size case for my Lego Xwing, I tried looking on various sites but couldn’t find anything the right size, I saw an add for Boxxco on Facebook and decided to take a look.! The fact you could put in your own measurements and have a custom made display case is fantastic. All easily done via their website, delivery time 1-2 weeks was perfectly fine. Case came well packaged and was easy to assemble. Will definitely use Boxxco again, cannot fault the service and quality of the display case, highly recommended”

Helpful Report

Posted 3 years ago

Thank you so much Jamie for your amazing 5 stars rating! We are absolutely thrilled to hear that we were able to help you with finding the right size case for your Lego Xwing, and that you found our custom made display cases perfect. We strive to provide the best service and quality that we can, so we are glad to hear it was easy to assemble and the delivery was timely. We hope to work with you again soon and thank you for your kind words!

Posted 2 years ago

“First time buyer, I was looking for a specific size case for my Lego Xwing, I tried looking on various sites but couldn’t find anything the right size, I saw an add for Boxxco on Facebook and decided to take a look.! The fact you could put in your own measurements and have a custom made display case is fantastic. All easily done via their website, delivery time 1-2 weeks was perfectly fine. Case came well packaged and was easy to assemble. Will definitely use Boxxco again, cannot fault the service and quality of the display case, highly recommended”

Helpful Report

Posted 3 years ago

Clear Custom Display Case - Matt Black Base Reviews