Hi Ernesto we’re sorry to hear that BIOGENA ONE didn’t suit you and that you’re experiencing bloating. We completely understand your concerns regarding the refund process. Please reach out directly to our customer support at mail@biogena-one.com or call +43 662 23 11 11, and they will assist you promptly with your request.
Alles Liebe,
Patricia von BIOGENA ONE
“Good morning,
I've been using the product for a week. Everything seems fine. I previously used Best Age Superior for a month and found it very good. What's the difference between the two products?
From a commercial perspective, however, I was disappointed. I saw that on Facebook there are influencers who give you a 50% discount on a starting month's product, while I paid full price. This doesn't seem fair to me.”
Good morning!
Thank you for your message and for trusting BIOGENA ONE. We’re glad to hear that your first week with the product went well.
Regarding your question about the difference between BIOGENA ONE and Best Age Superior: BIOGENA ONE is an All-in-ONE Supplement Drink with 99 carefully selected micronutrients and plant compounds, developed and produced in Austria under strict quality controls and scientific oversight. It provides a comprehensive daily nutritional foundation, including vitamins, minerals, and plant extracts such as bioavailable KANEKA Ubiquinol™, trans-Resveratrol, Quercetin, and Wasabi leaf powder from sustainable indoor farming. The goal is to support energy, focus, digestion, and overall well-being in a convenient drinkable format. Differences in nutrient composition, dose, and formulation make it unique compared to other products on the market.
Regarding promotions and influencer discounts: From time to time, we run special campaigns for marketing partners and influencers. We understand how this can feel unfair for direct customers, and we truly appreciate your support. We also offer subscription models and starter bundles on our website that allow you to try BIOGENA ONE at reduced prices while enjoying all its benefits.
Thank you again for your trust and for letting us support you in your healthy routine!
Best regards,
Patricia from BIOGENA ONE
“The product is good but the after sale service is bad :
- the client area doesn't work ;
- when you call the hosting message is not understandable because it'is only in austrian and you have to wait a long time (almost 15 twice) ;
- the price of the second package is not right, it is 15 euros more than what i contracted initially, it doesn't take in account the promo codes, please refund asap .
- i called yesterday to ask where the second package will be delivered, they said to my personal adress but not the same adress where they delivered the first package, then the call ended suddenly and i did not have any news more.
I am really disapointed”
Hello Xavier, thank you for your message and for sharing your experience with us. We’re very sorry to hear about the difficulties you’ve encountered with our customer service and the client area – this is certainly not the experience we want for our customers.
Regarding the issues with the second package, promo codes, and delivery address, we kindly ask you to contact our customer support directly at mail@biogena-one.com. Our team will be able to verify your order, correct any pricing discrepancies, and ensure your package is delivered to the correct address.
We truly appreciate your patience and your trust in BIOGENA ONE, and we want to make sure your experience is fully resolved.
Best regards,
Patricia from BIOGENA ONE
“Non posso ancora dare giudizi sui risultati lo sto prendendo solo da 5 giorni, il sapore è buono l’idea di prendere tutti gli integratori in una sola bevanda è meravigliosa, unica pecca se devo traviarne una è il colore che non è invitante….”
Grazie per il tuo feedback! È fantastico che il sapore ti piaccia e che l’idea di avere tutti gli integratori in un’unica bevanda ti entusiasmi. Capisco il tuo punto sul colore: stiamo sempre valutando come rendere l’esperienza ancora più piacevole, anche visivamente. Continua a provarlo e facci sapere come va nei prossimi giorni!
Thanks for your great feedback, Lisa! We really appreciate that and are very happy to support you in your healthy everyday wellbeing routine! All the best to you, Patricia from the BIOGENA ONE team
“wonderful fruit tasting product! I hope you will soon make a powder with serving spoon to help cost saving for all and less planet footprint on the plastic pouches :(”
Thank you so much for your wonderful feedback! We're thrilled to hear you enjoy the fruit flavor of BIOGENA ONE. Your suggestion for a powder with a serving spoon to help reduce costs and plastic waste is a great idea! We’re always looking for ways to improve, and we’ll definitely take this into consideration for future product development. Thanks for sharing your thoughts with us, and we’re excited to continue supporting your wellness journey!
