“I would have said it was done perfectly, only to realise later when I wanted to lift the base to access the storage realised that the headboard had been fitted in such a way that i can't access the ottoman function. The head board prevents the base from lifting.”
“Although only few screws to assemble and could have easily done myself, was great having delivery guys do in minutes, positioned bed base in correct place and placed mattress on top. Fab service”
Thank you so much for your kind words!
We're glad to hear that the assembly was quick and easy, and that our delivery team could take that extra bit of hassle off your hands.
It's great to know they positioned everything just right for you.
We really appreciate your feedback and hope you enjoy your new bed!
Thank you for taking the time to leave us a positive review, we're glad to had a good experience with our team, and if you need any help in the future, please don't hesitate to get in touch!
Regards,
Bed Factory Direct
“This company operates unfair and perhaps illegal practices. My bed was delivered but would not go up my stairs. No indication was given to me of the size of the bed parts, so this was not my fault at all. The company charged me £100 to take the bed back, the justification for which is not covered under their terms and conditions, and have proved very unhelpful in trying to sort this mess out. Be careful when you ordering on line on line!”
We are sorry to hear that you remain dissatisfied with the outcome of your order.
Your refund was processed and a £100 deduction was made in accordance with our terms and conditions, which specify that it is the customer’s responsibility to ensure the item will fit in the intended space.
We would like to clarify that the full product dimensions — including width, length, and height — are clearly stated on our website to assist customers in making an informed decision. We strongly recommend reviewing these measurements before placing an order, particularly when access may be restricted.
We can confirm that your complaint has been reviewed through our internal complaints process.
Please let us know if you need any further assistance.
Have a lovely day!
