“This company operates unfair and perhaps illegal practices. My bed was delivered but would not go up my stairs. No indication was given to me of the size of the bed parts, so this was not my fault at all. The company charged me £100 to take the bed back, the justification for which is not covered under their terms and conditions, and have proved very unhelpful in trying to sort this mess out. Be careful when you ordering on line on line!”
We are sorry to hear that you remain dissatisfied with the outcome of your order.
Your refund was processed and a £100 deduction was made in accordance with our terms and conditions, which specify that it is the customer’s responsibility to ensure the item will fit in the intended space.
We would like to clarify that the full product dimensions — including width, length, and height — are clearly stated on our website to assist customers in making an informed decision. We strongly recommend reviewing these measurements before placing an order, particularly when access may be restricted.
We can confirm that your complaint has been reviewed through our internal complaints process.
Please let us know if you need any further assistance.
Have a lovely day!
“Very pleasant men put the divan base together. They were helpful, polite and friendly. Before they left they ensured that I knew how to raise and lower the base to access the storage. They took all the packing away with them.”
