“Straight out of the box there were visible and structural defects in the product. Even after detailing every single issue with as much information as possible. I was sent a replacement casing for the handle which was useless and did not address the scratched lid, uneven and Misaligned Base or the bent metal handle attached to the base. After attempting to contact BBQworld again I still haven't received any response since last week even though several attempts were made. This is absolutely unacceptable.”
“The BBQ was delivered with two obvious places of damage on a leg and the bowl despite the packaging being fine! On further inspection there are 13 missing pieces, one duplicate and two washers not mentioned on the assembly instructions. Despite reporting all of this in a timely fashion with explanation and pictures we are yet to receive communication regarding a suitable solution !”
“Have now used the BBQ a couple of times and am really pleased with it's performance. For the last few barbeques I've had, I've gone for a gas one, and it's good to get back to a charcoal one. It takes a big longer to fire up, but the food definitely tastes better. Looking forward to many more barbques in the future.”
“Already smoked a joint of Gammon and cooked burgers, sausages and chicken. So easy to use and because of the size I was able to cook using indirect heat so nothing got burnt. Easy assembly and great delivery.”
