Good Afternoon
We are sorry for any inconvenience with the tap.
I have reached out to you directly to get this resolved for you.
If there is anything else I can do to help please let me know.
Kind Regards
Matthew
“Hi I don’t want this to go down as an actual review but couldn’t see how else best to get in touch with you. Radiator arrived with two considerable chips out of the side. Please see below photos”
Good Afternoon
We are sorry for any inconvenience with the radiator.
I have reached out to you directly to get this resolved for you.
If there is anything else I can do to help please let me know.
Kind Regards
Matthew
We are sorry that the seal has broken.
If you would like to share further details regarding the item in our email, a team member will assist you further.
Please get in touch via customer.service@bathroommountain.co.uk
Kind Regards.
“Being asked to write a review for the two mirrors i ordered weeks ago. Still not received them but this is the 4/5th time i’ve had a request to review. How about you send me the mirrors first?”
Please accept our most sincere apologies for the automatic request.
We have looked into your order, and we have established the goods were damaged in transit. The order has now been replaced and upgraded to a palleted delivery service to secure the goods throughout the delivery process. Our team have reached out to you to address this in writing.
We apologise for any inconvenience caused.
Kind Regards.
“Courier dropped off and said “another pallet dropped on it but there’s nowt up wee it”, signed for it and started to fit but parts we’re bent and missing had to buy additional parts to finish (£80)”
Thank you for highlighting the issues you sadly incurred with your recent order.
We apologise for any impact this may have had on you and your project.
I have reached out to you to discuss the matter further.
Kind Regards.
“Nothing wrong with the product, we’ll made and nice materials. However, clearer description of product and how it is listed on the website should be improved. As a non-trades person I was purchased this on the size of the gap not that it was suitable for a 760mm tray. Clear advise at point of sale would cause any error. As I have a 800mm tray and had to re- buy”
We are sorry for any confusion relating to the Product: London Matt Black 6mm Pivot Shower Door 760mm SKU: 41142.
Under the Essential Extras on our website, we recommend a 760x760 Shower tray.
Please accept our apologies for any inconvenience caused.
Kind Regards.
