“It wasn’t available with my order on arrival and turned up three days later . I had to go and buy an alternative mcalpine from Screwfix to fit the unit . I’ve given it three stars on the Delvery not the unit itself as it’s still in a box .”
Thank you for your feedback.
We’re sorry to hear about the delivery delay and the need to source an alternative waste. This isn’t the experience we aim to provide.
We will b e reaching out to you directly via email so we can assist you accordingly.
If you need any further assistance, please do not hesitate to reach out.
Best wishes,
The Bathroom Mountain Team
“After searching forthrough several suppiers I easily found the right size and shape of the shower tray waste water which is 15yrs old. Well done it arrived two days later.”
“Good product but struggles sometimes with the volume of water I'm putting through it when the water contains lather. I have a power shower which is able to push out water at a high rate. Perhap I should have considered installing a deeper shower tray.”
“No issue with the product, the delivery however was shocking. Didn't arrive until day 3..... i had a very unhappy tiler and plumber. Did refund delivery but that dosnt compensation for 2 days lost work for the tiler and plumber”
Thank you for your feedback, and we sincerely apologise for the delay in delivery. We understand how frustrating it can be when the product arrives late, especially when it affects your fitters' schedules.
We always advise customers not to book fitters until the full order has been received to avoid any extra costs. We have refunded the delivery charges as a gesture of goodwill, and we regret the inconvenience this caused.
If you have any further concerns, please don't hesitate to reach out.
Kind regards,
Team Bathroom Mountain
