“No issue with the product, the delivery however was shocking. Didn't arrive until day 3..... i had a very unhappy tiler and plumber. Did refund delivery but that dosnt compensation for 2 days lost work for the tiler and plumber”
Thank you for your feedback, and we sincerely apologise for the delay in delivery. We understand how frustrating it can be when the product arrives late, especially when it affects your fitters' schedules.
We always advise customers not to book fitters until the full order has been received to avoid any extra costs. We have refunded the delivery charges as a gesture of goodwill, and we regret the inconvenience this caused.
If you have any further concerns, please don't hesitate to reach out.
Kind regards,
Team Bathroom Mountain
“The builder received the shower tray & accompanying tray waste without any delays and it was in excellent condition, even after travelling to a remote island in Scotland. Really great company to deal with and my only regret is not finding them sooner.”
“Part of a full suite order from MK branch. Helpful and knowledgeable salesman - went in to look, ordered then and there after a long discussion about compatibility. Great service.”
