“I purchased the wrong valve, needed straight valves, instead ordered angle valves. I went to exchange these, however I was told they WILL not do this as the white recycled flimsy cardboard box it came had a little bit of dust on it. I explained the item was untouched and the recycled cardboard box can easily be replaced as it most probably worth 10p and they will have thousands of these to hand, but blatantly refused! Even though I spent thousands on radiators for the whole house. I am gob smacked at how petty they were! There was no common sense procedure used, absolutely shocking! Never ever again!”
