Thank you for your feedback.
We sincerely apologize for the issues you’ve experienced with our product.
We also have the Matt Black Pipe Connectors for Heated Towel Rails & Radiators available in the 300mm size, which may suit your needs.
Kind Regards,
Tamveel.
We apologize for the confusion regarding pipe connectors.
Although the product description does state that the pipe connectors are not covers for existing pipes, we understand the inconvenience caused.
As a gesture of goodwill, we have issued a refund, which will be credited to your account within 3-5 working days.
If there is anything else we can help you with, feel free to contact us.
- Duaa
