“Ordered the radiator and the company knowing that we had a baby dumped the radiator in the middle of the lounge saying it is fine here and just left the house even though we we asked for it to be placed in the kitchen.
We escalated to the company and they are not even preferred to address the situation saying the delivery company is separate to us even though we paid for the delivery as part of the overall invoice.”
Thank you for your feedback.
We're genuinely sorry to hear about your experience with the delivery and completely understand how disappointing it can be when things don't go as expected.
However, upon reviewing the tracking details for your order, we can see that the items were delivered on the scheduled date and within the estimated time frame provided by our delivery partner.
At this time, we have not located any email correspondence associated with your order. If you have any supporting information or documentation regarding the issue, please do share it with us. I will be happy to review the matter personally and respond to you promptly.
You can reach us at customer.service@bathroommountain.co.uk, and kindly address your message for the attention of Gina.
Thank you once again for bringing this to our attention.
Kind regards,
Gina
“Fantastic customer service and delivery timescales when ordering our radiators. Spoke to customer service with a query and they were very helpful.
Radiators come well packages and they are really good quality and look fantastic in our kitchen. Would hignk recommend”
“Just had fitted Faro Anthracite radiators from bathroom mountain. They look really good and heat the rooms well, very pleased with everything from ordering to job completion!”
