“Delighted with service and standard of the product as well as the price! Living room is so much warmer now and we’ve cut out gas usage significantly too.”
“The delivery day unfortunately had to be rearanged as the order was delivered at the wrong depo. This made things difficult with the plumer who was booked in to fit the radiator a couple of days later. I emailed custermoer service who rearanged the delivery and they promised a £30 good will gesture which I am still waiting for. Why make a promisses that you are not going to keep? I have emailed the custermer service back but no reply. The radiator finaly arrived and it has a few small chips in the paint which is a shame, but apart from that looks good and it works.”
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience caused.
We regret the seasonal delays that impacted your delivery, as well as the inconvenience caused by the radiator arriving with minor chips. The promised goodwill refund of £30 has been processed.
Regarding the issue with the radiator, we’d like to investigate this further and offer you a resolution. We will contact you via email to proceed further with a resolution.
We truly appreciate your patience and understanding and apologize again for the disruption this has caused.
