“We picked up the boat and was given a quick demo and instructions by zach
Not how to use gas cooker and canopy
We set off and the driver couldn't see due to the canopy being over the window so we tried to move it and with great difficulty as was broken .we stopped for a picnic and couldn't get the cooker to work .when we got back we asked zach about the gas and he couldn't get it to work and asked a colleague to help him and he got it to work .very disappointed as we were going to cook and couldn't so no point having a picnic boat .it was also a good job it didn't rain due to broken canopy .no apologies from staff. .”
Dear Tim
Thank you for taking the time to leave your feedback. We’re sorry to hear that the start of your day didn’t go as smoothly as it should have.
The cooker itself was working correctly, but the gas supply needed to be turned on. We do appreciate that this should have been made clear during the handover, particularly on a picnic boat where being able to stop and cook is part of the experience.
We’re also sorry you had difficulty with the canopy. The boat left the yard with the canopy in the position described, but we appreciate that once underway you found it awkward to adjust. Had you raised this with us before leaving, we would of course have been happy to help get it into a position you were comfortable with.
It’s disappointing that these relatively small points affected your enjoyment of the day, as both could have been easily resolved. We’ll make sure the team are reminded to cover the cooker and canopy more clearly during handovers in future.
All the Best
The Team at Barnes Brinkcraft
Sounds like four hours well spent, Peter. We’re glad you enjoyed your time on the Broads and that the team looked after you so well.
Thanks for the recommendation.
All the best,
The Team at Barnes Brinkcraft
“We had the best day weather was good our children and grandchildren can't wait to go back
Fantastic from start to finish
I would recommend Barnes Brinkcraft
We will be back”
Sounds like a brilliant family day out, Richard. When the children and grandchildren are already asking to come back, you know it’s been a good one!
Thanks for the recommendation, and we’ll look forward to seeing you all again.
All the best,
The Team at Barnes Brinkcraft
“We had a very enjoyable afternoon on a Picnic boat. The staff were very helpful. The boat was comfortable for 4 people. We hired a picnic boat to have the facility of a toilet.
We were disappointed with the cleanliness of the toilet area and there was no soap/towel or hand sanitiser available.”
Dear Margaret
Thank you for your review. We’re pleased to hear that you enjoyed your afternoon on the Broads, found the Picnic boat comfortable for four people and received helpful service from our team.
We are sorry, however, that the toilet area was not as clean as it should have been. Although these boats have a simple marine toilet which flushes using river water, the area should still have been properly cleaned and checked before your hire.
We do not currently provide soap or hand towels on our dayboats, but we appreciate you raising this. Your comments have prompted us to review whether hand sanitiser would be a useful and practical addition for future guests.
Thank you again for the helpful feedback.
It's great to hear you had such a good day on the Broads. We're pleased Picnic had everything you needed and that you found her easy to handle.
We hope to see you back on the water again soon.
All the best,
The Team at Barnes Brinkcraft
