Hi Alex,
It looks like you have a future captain on your hands! Great to see the young crew member helping to steer.
All the best,
The Team at Barnes Brinkcraft
“Had a lovely half day trip with friends.
Everything was explained really well and boat easy to drive and moor up for lunch
Would definitely recommend”
We're pleased you had such a good day out with your friends, Angela. It's great to hear the handover made everything easy to get to grips with. Great photo of the dog — safety first, even for the four-legged crew members!
All the best,
The Team at Barnes Brinkcraft
“We loved our day on the Broads, the boat was comfortable and felt safe. The instructions we had at the start were excellent, as were the recommendations about where to go. Will definitely come back!”
We're so pleased you enjoyed your day on the Broads, Heledd. The photos were lovely too — the heron was a great spot, and your dogs looked very happy to be part of the crew.
All the best,
The Team at Barnes Brinkcraft
“Very helpful staff and a great experience. The enjoyment will be further improved by the planned replacement of the boats with quieter electric motors/boats”
“We enjoyed our day seeing the Broads but it was somewhat spoilt by the boat. It was a struggle to get it above 3 often dropping to 1 the whole journey back. If someone moved and sat somewhere else this would also affect the speed. Because of this we came back 1hr earlier which was disappointing as it was a day out for a special occasion.
We did mention the issues when we got back but felt it was just shrugged off.”
Thank you for taking the time to leave your feedback.
We're pleased to hear that you enjoyed your day exploring the Broads, but we're sorry that issues with the boat affected what should have been a special occasion.
The loss of speed you experienced is certainly not how the boat should have performed. From your description, it sounds as though something may have affected the propulsion during your trip, which would explain the reduced speed and handling. Unfortunately, this clearly impacted your enjoyment of the day and resulted in you returning earlier than planned, for which we apologise.
We're particularly disappointed to hear that you felt your concerns were shrugged off when you reported them on your return. That's not the level of customer service we aim to provide, and we're sorry that we left you with that impression. Guest feedback is important to us, and your comments have been shared with the team.
Thank you again for bringing this to our attention, and we hope that despite this disappointment, you were still able to enjoy some memorable time on the water.
Kind regards,
The Barnes Brinkcraft Team
