“Fun half day on Brinklet. Easy parking and pick up. Struggled to moor up in Horning due to the current but managed it eventually. Drifted when untied and eventually got going again..... must remember to start the boat before we untie the boat. A short checklist would be useful as a reminder as there's a lot of info to remember. Good fun and visitors really enjoyed the experience. Plenty of time for a lunch stop at Horning with a 4-hour hire”
“Booked a day boat trip online through your website for 1:00pm back in August. When I arrived at the booking desk, I was told it was booked for 10:00am and that no boats were available, and was offered a refund. The gentlemen in front of me experienced the same issue but they found a boat for him. I would take a closer look at the booking functionality of your website.”
Hi Neil, I’m sorry you arrived expecting a 1pm trip and we couldn’t get you out on a boat. I can understand your frustration, especially after seeing another customer offered a boat.
I’ve checked your booking confirmation, and it states a 10am start. This is the first time a possible difference between the time selected online and the confirmation has been brought to my attention during a very busy day boat season. That doesn’t settle what happened when you booked, so I’ll check the booking process and speak to the team about what happened at the desk, including why the other customer could be accommodated.
Thank you for flagging this. I’m sorry your trip didn’t go ahead
Yours Sincerely
The Team at Barnes Brinkcraft
