“Absolutely Five Star. I brought a sofa over a year ago and had some issues with the arm structure, I was offered a repair, and a new cushion was also ordered. Unfortunately the repair did not last until the new cushion arrived. After consultation with B&S at which I was offered a more comprehensive repair or full monies paid against a new sofa, or a full refund, I took the option of a new sofa. Delivery was before original date offered and old sofa taken away. At all times my conversations were dealt with exactly as I would have hoped and I cannot praise their customer service enough. This is exactly how all purchases should be. Well done Barker and Stonehouse, I know where I will shop for any future items I want and who I will recommend to my friends”
“After a second visit, after a wait for another hand held remote to arrive, the engineer finally remedied the problem. However, I will need to make another call as there seems to be yet another problem. Once the chair has been on and working for one or two cycles the remote starts to flash and the only way to continue to use it is to switch off at the wall, wait 5 minutes and turn back on. Not ideal.”
“We took delivery of 2 Leather Settees - unfortunately they wouldn't go through the doors - the delivery lads were absolutely brilliant they arranged for someone to come and take the arms off them and they got the settees in - also someone came the next day to replace the covers on the underside of the settees.
Great service would recommend Barker and Stonehouse to everyone - a little bit more expensive but well worth it”
“Order 14829U118
Product 809913268671 Woolton S.Board.
I informed you of a default on this furniture on 8 June 2023. I am informed that the replacement will not be delivered until wc 28 April this year. 11 months. That is not a satisfactory service. Very disappointed.”
“The design is outstanding, but the product we received was not up to the expected level of quality (there were some issues with the leather finishes). In any case, Barker and Stonehouse reviewed and proceeded with a change (fantastic client support!!)”
“Beautiful looking table however the holes and the screws were awful and it was hideous to construct. Not the greatest thing to construct - such a shame but the wood is stunning - very heavy item”
