“I have tried to return the bag as it is not what I expected. The returns portal does not work, I requested a returns label through email with no response! Make your own mind up but I will not use the company again.”
Hi Mandi,
We sincerely apologise for the difficulty you experienced with the returns process and for the frustration this has caused.
We had sent an email regarding your return, but unfortunately, there was an issue with the email address provided, which meant our communication did not reach you as intended.
We are very sorry for this experience and want to reassure you that we will ensure you do not suffer a loss as a result of this situation. If you experience any further issues, please contact us directly at customerservice@assots.co.uk .
Yours sincerely,
Team Assots.
Dear Amanda,
Thank you so much for taking the time to leave us a review and for rating your experience 5 stars! We’re delighted to hear that you found the ‘AVON’ Ice Grey Soft Nappa Full Grain Real Leather Crossbody Bag to be lovely and great value, even though it wasn’t quite the style you were looking for.
Your kind words mean a lot to us, and we truly appreciate your support. We hope to welcome you back soon to find the perfect bag that matches exactly what you have in mind!
Yours sincerely,
Team Assots.
