We are very sorry to hear about your experience, Yvonne, and sincerely apologise for the inconvenience caused.
Thank you for bringing this to our attention — we truly appreciate you pointing out the discrepancy in the measurements. We have now reviewed and updated the product details on our website to ensure this does not happen again.
We completely understand your disappointment, especially as accurate sizing is very important when making a purchase decision. Please be assured that we have also raised this issue with our production team to prevent such inconsistencies going forward.
Thank you again for your feedback, and we truly appreciate your support.
Hi Pauline,
Thank you so much for the fantastic 5-star review! We're thrilled to hear that you're enjoying your 'RUE' Black Crossbody Bag — especially its lightweight design and all the handy pockets, including the front zip for your phone. It’s always wonderful to know when a bag fits just right into everyday life!
We truly appreciate your kind words and support. It means a lot to us, and we hope you continue to shop with us again in the future!
Warm regards,
Team Assot
