“A beautiful looking bag but the leather is really stiff and not flexible. Due to the design of the bag with its many pockets and zips, the leather stiffness limits the use of the pockets. Had I known that it was going to be so rigid I wouldn’t have purchased it.”
Dear Joanne,
Thank you for taking the time to share your thoughts on the ‘RUE’ Distressed Tan Real Leather Crossbody Bag. We genuinely appreciate your feedback and the opportunity to clarify.
At Assots, we use 100% genuine real leather, and the firmness you’ve noticed is a deliberate feature rather than a flaw. This initial stiffness is a strong indicator of durability and quality craftsmanship. Our bags are designed to be long-lasting, maintaining their structure and strength over time rather than becoming soft too quickly and losing shape.
With regular use, genuine leather naturally breaks in and softens, becoming more supple and flexible while still retaining its durability. Many customers find that after a short period of use, the bag becomes significantly more comfortable and practical, especially with multi-pocket designs like the RUE.
We focus on creating bags that are not only visually appealing but also built to last for years, making them reliable everyday companions rather than short-term fashion items.
Your feedback is important to us and has been shared with our team to help us continue improving how we communicate these characteristics to customers.
Thank you again for your review, and please don’t hesitate to contact us at customerservice@assots.co.uk if you have any further questions.
Yours sincerely,
Team Assots.
