Dear Gala,
We’re very sorry to hear about your experience and understand your disappointment. We would like to clarify that we did reply to the Brand Alley operator regarding your query about returning the product, but unfortunately it seems the response did not reach you due to the operator not replying.
We sincerely apologize for any inconvenience caused and would encourage you to contact us directly at customerservice@assots.co.uk if you have any further issues. We are here to help and ensure your concerns are addressed promptly.
Yours sincerely,
Team Assots
