“As expected. Easy access, entry and exit. The parking was easy well lit and the bus service to and from the terminal good with helpful drivers.
The toilets by the entrance were terrible though. After a long car journey to the airport it is often necessary to need these facilities. This is exactly as they were the last three times I used them. They have not been updated, cleaned or monitored. I expect that if the Environmental health were to visit the facilities would be closed. Is anyone reading this comment or taking the responsibility to act on it? No one at the airport seems to be interested or willing to make a decision to address the issue.”
“The whole experience from booking to actually using the car park was very easy.
However, our return flight was delayed, I tried to amend my car park exit time to avoid any additional cost. But my booking amended would only accept amendments no less than 48 hours before.
I therefore incurred an additional £30 cost for exiting the car park 42 minutes after my allotted exit time.”
“There was nothing in your instruction email about taking a ticket from the entry barrier, as at East Midlands the barrier lifts as soon as you stop. Plus I was told by a frequent traveller never to take a ticket as you will be charged twice. But I did anyway which then let me in. So Iam just saying make your emails more clearer. Thank you
Mr A Hancock”
“While the parking experience had some positives, there were certain aspects that need improvement. Firstly, the instructions regarding where to park were not clear. Although there was some information printed on the barrier ticket, it required a certain level of technical comprehension to decipher. It took us a few moments to understand that our designated parking area was C11.
Once parked in C11, we headed to the nearest bus stop, which was conveniently just a 2-minute walk away. However, to our dismay, we encountered a sign at that stop stating "This Bus Stop is Closed." Undeterred, we proceeded to the next nearest bus stop, located down the C parking area, only to encounter the same discouraging sign: "This Bus Stop is Closed." This detour resulted in a frustrating 10-minute walk in the wrong direction.
Desperate for guidance, we approached a passerby who, unfortunately, was equally perplexed by the Stansted Airport Long Stay parking rules. She recommended parking in the Blue G zone, a suggestion that seemed entirely random and disconnected from our original plan. Consequently, we had to backtrack to our car, which added another 15-20 minutes to our journey. Fortunately, we had arrived well in advance of our flight, which spared us from undue stress.
In contrast, our experience with APH Luton was seamless, with helpful personnel guiding us to our parking location. Regrettably, APH Stansted proved to be a less straightforward and somewhat chaotic experience. If I choose to use this service again in the future, I will make sure to allocate an extra hour to account for the potential challenge of navigating the parking and bus stop situation.”
“Far too long a wait for the return bus from airport arrivals back to the car park. Waited 25 minutes despite it saying on the sign, buses every 15 minutes. When the bus did arrive, because of the long queue of passengers that had built up waiting, the bus was then packed with passengers and their luggage for the journey. As we stopped at the first stops in the car park, those near the door had to get off with their luggage so those needing to get out could get through to get off.”
“On arrival at Long Stay Stanstead we followed directions and instructions which said to approach barrier and it would raise as we had pre paid through APH. This didn’t happen so had to take a ticket from the machine which then concerned me that we’d have to pay on return. On return the bus driver didn’t seem to know what stop we needed despite have a photo of the zone we parked in (L6 Blue Zone) This resulted in walking round the car park for over 20 minutes with other couples looking for the same zone. Fortunately we caught another bus from a stop and the guy driving was brilliant and took us straight to it. Fortunately on exit the number plate recognition worked and the barrier raised. All in all this was nothing like the slick operation run by APH at Gatwick.”
