“Not a good experience. Booked using Tesco points but plans had changed. I asked if when requesting a refund whether I would get my points back. The first response from APH came a day later where they explained how I could use my points to park. I had to send another email explaining that I had already booked parking, but I wanted to cancel and could I get my points back?
By the time I got their next reply (another day later) they said that indeed I could get my points back. However, by then I was within the 24 hours of the booking and the automated system would not give a refund. I wrote back formally requesting my refund from a person and got the response that I "did not ask for a cancellation, I asked if I could get my points back IF I canceled". Not wholly true. I said my plans had changed and then asked if I could get my points back.
Now I am out over £100 of Tesco points and no parking and no trip.
I will never use this service and will actively tell everyone I know to avoid this service”
“Very Easy - the booking was simple and I used my Tesco voucher code. Email with confirmation and clear instructions straight away.
We called 10 mins before arrival at Stanstead and pick up was there within a few minutes to meet us.
On return, I called as soon as through passport control. Car was returned to drop off point a few minutes after we got there.
It was explained on arrival we had to pay £7.50 at barrier on way out.
Everything very clear, efficient, helpful and simple. Spot on.”
“Would have put a 5 star as colleagues and service was fast and efficient. However wasn’t told we had to pay £7 to leave collection point .
Wasn’t the £7 it was the point we weren’t told .”
“Amazing service! Great communication. Used meet and greet service. Followed instructions on confirmation invoice. Prompt picking vehicle up on departure and dropping off on arrival. Friendly staff. Would highly recommend.”
“Excellent friendly service, timely. Good instructions. Would use APH again.
(Slightly on the expensive side, so pleased we were able to use Tesco vouchers)”
