“On arrival everything was fine. Greeter helped unload cases and asked for signature on PDA. When we arrived back however it was different. We arrived at 1am and It was a raining heavily. The greeter stayed in the car, we had to find him. When we found our vehicle he just jumped out, handed me the key and ran, no signature or documentation of any kind. No departure instructions and no vehicle check of any kind. He simply disappeared.”