“1. APH should clearly state in writing that the car is to be dropped off at the front of the airport outside Departures, in Zone C. We were only told this verbally when we got lost.
2. The man who took our car away stated that on our return we should come to the same spot and our car would be on either one side of the road or the other.
3. On our return we rang APH from zone C as advised. We waited some time but could not see our car. I rang APH again and was told my car was already there.
4. However, the car could not be seen from where we were standing in zone C. We started walking to search for it and found it in another lane in zone C. The driver had not tried to ring my mobile number but was instead standing and chatting with another driver.
5. I don’t think I could describe this as a meet and greet service.
6. Furthermore I messaged APH as our flight was delayed but my message was not seen until the next day.”
“On arrival, the phone wasn’t answered and when it was it was ended immediately. Called 3 times before spoke with someone. We arrived at the airport and had to wait 10 minutes for someone to arrive.
Collection worked so much better and was the speedy, efficient service advertised.”
“APH as we have found before were very good. First time using the meet & greet service, we felt it would help with a 4am arrival. To an extent it worked, but it was so busy in the drop off area, we had difficulty parking. I think we would use your off airport parking in future.”
