“arrived to leave car 0330 in morning. Seemed unattended but attendant came with torch.
reception cabin not marked...but staff took us there..
Transfer OK but we didnt see bus markings in dark. assumed APH.
Signage of site poor/non exiistent. we had to ask at HolidayInn staff.
On return we expected a bus marked APH like Gatwick. Not told bus was a contractor with different markings. Missed at least one bus.. Staff didnt tell us to look for contractor's bus when we rang.
so all in all not the best experience
TWO improvements at minimum:
1. Put better signage up for people arriving at site for 1st visit
2. Tell customers what bus markings to look for on collection.
Plus.......better cabin illuminations when dark.
J Stirling”
“if I was aware of the car park being like a farm yard iwould not have park my car there no toilets even the staff said portaloo was in a state had a job pulling cases across stoney ground to car i used aph at gatwick many times before and found first class in every way sorry but standstead let aph down badly”
“Loose surfaced car parking area. Outside roofed waiting area with wooden bench seat, no space heating. On-site toilet, a building site type Portaloo - could not operate flush. Maximum 8 transported on each transfer.”
