“Service to and from the airport efficient and trouble free. Only downside was the heavy rain before our return meant that many parts of the parking area was covered in standing water and mud which left our footwear and cases muddy before loading into the vehicle.”
“Pick up was disappointing waited 25 mins had to call back and apparently I was looking for a black can with a red heart on it …. Not APH signage. How was I supposed to know that ???
A reg number would be helpful especially when female and travelling alone for safety reasons”
Dear Ms. Porter
Thank you for your review.
I am sorry to hear about the inconvenience caused during your pick up and that you were left waiting longer than expected.
The car park you booked is one of our branded services, operated by I Love Meet & Greet, and this is stated at the time of booking. However, I completely understand your comments regarding the signage and how unclear this may have been on your return, especially when travelling alone.
Your feedback regarding clearer vehicle identification, such as providing a registration number, is very important and will be passed on to the relevant team. We will also look into how we can make this information clearer for customers in the future.
Please accept our apologies again for the inconvenience caused.
Kind regards,
The APH Team
“We used ‘I Love Meet & Greet’ via APH. We were overall very happy with the service but feel that the following could be improved upon:
• Signage for the car park from the last roundabout could be better, the entry gate was not particularly obvious.
• The car park is gravel, not the best surface when you’re trying to haul a heavy suitcase.
• Upon our return to Stansted we were expected to lift our own heavy suitcases in and out of the transfer vehicle. The driver clearly had no intention of helping. We happened to be women but even if we were men I don’t think this is acceptable!”
