“The directions to get to the Meet and Greet area was just right and the instructions we were given on dropping the car off were perfect. We then had a 2 min walk to the terminal.”
“We returned to our car and it had a flat battery - the staff couldn’t have been more helpful or friendly. They got our car started which was great - they were a credit to your service.”
“Superb service. As I approached M&G I lowered my electric window to speak with the host, then found that the window wouldn't go back up! My flight was within a couple of hours...
The host tried to resolve it, then suggested he would ensure my car was parked undercover, so it would be protected from the weather while I was away, which he did.
Dread to think if I'd left my car in a "park & ride", with the window wide open. At the very least it would have been soaked from all the rain. Meet & Greet is definitely worth the little extra in cost.”
“The actual meet and greet was great, handy and the people who showed us where to collect the car were helpful.
Main concern is the signage to access the car park as the google maps address shows the general carpark and on the approach the P1 sign disappears from signage. This led us to accidentally going into the drop off zone as it was unclear which lane to be in. We then had to pay £5 for being in there for less than 1 minute which was frustrating due to lack of signage.
Please add this onto the signs for P2/P3 etc”
Dear Mrs Mcgonigle,
We’re really pleased to hear that you found the Meet & Greet service handy and that our team were helpful when you collected your vehicle – that’s lovely to hear.
We’re very sorry, however, to learn about the confusion with the signage on arrival and that this resulted in you entering the drop-off zone and incurring a charge. We completely understand how frustrating that must have been, especially when you were simply trying to follow the directions provided.
Your comments regarding the P1 signage and clearer guidance alongside P2/P3 have been noted and will be passed to the relevant team for review. Feedback like this is really important in helping us improve the arrival experience for our customers.
Thank you again for taking the time to share your experience.
Kind regards,
The APH Team
