“I would prefer to park my car in the multistory myself so it is where I left it and I don't need to search for it at 1am with 2 children and 4 suitcases. This new service is pointless. The previous one worked perfectly.”
“Had to walk a long way to drop the car keys off. When we came home, rang their office to find which stop we were being picked up, was told the wrong stop. Not good after a nine hour flight. Really disappointed.”