“Terribly over priced for basic fayre. Plus the took a £50 pound deposit they assured me would not be removed from my account if there were no issues during my stay. They have not yet refunded me.”
“The room allocated was for disabled person’s room. I asked for change but they were unable to help as it was booked via a third party APH, which I know should not make any difference.”
“I recently stayed at the Hilton Garden Inn London Heathrow Airport, and I must say, my experience was far from satisfactory.
Firstly, I had booked a twin room with two double beds but was instead given a single room with one double bed. This was a significant inconvenience as I was travelling with a companion, and we had specifically chosen this hotel for the twin room option.
Secondly, the room had only one set of towels despite being booked for two people. This lack of basic amenities is unacceptable and added to our frustration.
Moreover, the condition of the room was well below average and certainly not up to the standards of a 4-star hotel. The bathroom was particularly disappointing, with black mold in many corners, on the tiles, and on the shower glass. This not only made the room feel unclean but also posed a potential health risk.
Overall, my stay at the Hilton Garden Inn London Heathrow Airport was disappointing, and I cannot recommend this hotel based on my experience.”
