“Your service is appauling. The instructions for arrival at Termnal 5 make no sense whatso ever and NEED REDRAFTING.
You state to get in the left hand lane and follow directions for Avis car return ( ther is no sign for AVIS). BUT then absolutely empahsie and reiterate NOT to follow signs for Meet and Greet (which is the left hand lane). As a result I went in and out of the car park twice (at a cost of £15.00). When I challenged your manager in the car park he commented that lots of people jhad made the same complaint.”
“Very simple process to follow which all worked as planned. So much more practical than waiting for a bus to go to off-site parking and more time efficient”
“Drop off procedure was not great with wait of 25 mins at meet & Greet Car Park despite phoning as requested. However, pick up was the exact opposite, car waiting for us. Car parked in secure location.”
