“The set up was good, reception and receptionist were good. My only observation would be once on the way back to Maple to collect our car, it was dire, exited arrivals located bus stop 22 in torrential rain and wind to find a shelter with a very small roof cover which did not cover anything. it was packed with just 4 us in it.
Thoroughly soaked we all got on the Maple 5 coach after such a very long wait.
We are very regular customers with APH at Gatwick, Birmingham and never experienced an issue like that soaked freezing and such a long ardous wait for the coach. All the people 5 in total were all dissapointed.
But thank you for everything thing else as usual
so good.”
“We had a seamless process. The location was clearly explained (including a warning about ULEZ zones) we turned up and handed in our keys and got on a bus straight away to the airport.
Coming back was equally as easy, only waited 10 minutes for the bus to arrive and the car was parked next to the reception office ready to go!
Would use this service again”
