“First time using T3 and the service was complete different to T5, at the latter we have always received first class service.
The email confirmation has recently changed and the instruction to phone 30 minutes before arrival has been moved to after directions and it is not immediately obvious that the phone call MUST be made. Because I genuinely thought it was not now necessary we didn't call ahead but we did arrive within 34 minutes of our booked time. We were told, quite bluntly, that we had to go to a machine and pay for £7 parking or else drive away!
On return collection we were told we had 11 minutes to exit the car park. We arrived at the exit barrier ahead of that time but were denied exit. A member of staff came down and did let us out but it is clear, from the ticket evidence, that we were lied to about time. Having phoned them when bags collected, as instructed, I was told that the car was already there! Seems like there's one rule for them and one for the customer who always picks up the tab one way or another.”
“We had to wait in the cold for at least 20 minutes on arrival.
The radio had been tampered with. There was no reception but a snowy picture from the media player. We don’t use this facility. Therefore someone had been using the car
We had to reset the radio.
Why had the car been driven 12 miles that day? It suggests that the car had been parked 12 miles away!!!
It was very muddy.”
