“I use APH for all my airport parking
The meet and Greet MBW at Heathrow Terminal 5 staff were great.
Helpful and professional at drop off and pick up
My car was ready for me on my return journey, completely hassle free
Thank you!”
“I have uses this service before and this company however it was another company on behalf of APH which I was not aware of until getting there and no nothing about which is no at all good. Also it has changed since I last used it and you now have to go to short stay parking and go up to level 4 then park which is what I was trying to avoid, then look out for a stand and work out which one you need. The worst part is coming back as you then when leaving the building have to fine this carpark and get to is which is complicated then I get told you only have 5 minutes to leave as the ticket will run out. It was stressful and the total opposite of what it was supposed to be and why it was booked”
“I have used APH for many years - often a couple of times each month at both LHR and LGW. I have found the service to be friendly, reliable and convenient. However, on my most recent use where within minutes of making a booking and being told by my company that my travel plans had been changed (26 hours before my planned arrival), I was refused a refund despite not using the service and trying to cancel within the grace period. This was extremely disappointing as a regular customer and I feel the team could have looked for alternative options like crediting my account rather than a flat ‘no’. This is in no way a criticism of the wonderful attendants and drivers who work tirelessly day in and day out but of a management that don’t consider the impact of upsetting loyal customers.”
Thank you for taking the time to share your feedback, and for being a long-standing and loyal APH customer — we truly appreciate the trust you’ve placed in us over the years.
I’m very sorry to hear about the disappointment surrounding your most recent booking. I completely understand how frustrating it must have been to have your travel plans change so soon after booking, particularly given how regularly you use our services and your hope for a more flexible outcome. While we’re able to offer greater flexibility with bookings at our own APH car parks, cancellations for third-party car parks are subject to stricter terms. Unfortunately, we’re unable to issue a refund for late cancellations in these cases. For your booking, cancellation notice was required by 30th January, and we received this on the evening of 31st January.
Thank you as well for taking the time to recognise our attendants and drivers — your kind words really do mean a lot, and I’ll be sure they’re shared with the team.
Your feedback is genuinely valued and has been shared internally, as comments like yours help us review how we support our long-standing customers in situations like this. We do hope to have the opportunity to welcome you back in the future and restore your confidence in our service.
Kind regards,
The APH Team
“Instructions made it easy to find the drop-off point, conveniently located near the covered access to departures level. Car was waiting for us upon return, having made the requisite call after collecting luggage. Smooth operation both ways.”
“They did what they say. Met on arrival, no problems. On return, let them know I had my bags and my car was here within 20 minutes. No complaints from me. Would use them again.”
“We were travelling 5 hours to get to Heathrow so difficult to predict an arrival time. We were early and went into the carpark hoping we could drop off early but there was no one manning the desk (both other Meet and Greet desks were open and staffed). It cost us £12.50 for the extra short stay parking. On return, the car was ready and waiting for us but lots of settings on the car had been changed- not just the seat position in order to drive but it had been saved into the cars memory. The view on the sat nav had also been changed- we think someone had been playing with the gadgets on the car.”
