“Might as well have parked off site and travelled in on a bus rather than standing waiting for someone to eventually collect the car and the same on return, followed the procedure of calling but still left in the cold awaiting for the car to be returned.
P.S £12 quid in extra fees for drop-off hidden in the small print”
“Due to the chaos at LHR (Fire/Power Outage) we cancelled our trip on 22 March. We notified Edward Lloyd via APH, but . . they refused any refund (100% loss); they called us several times on the morning to ask what time we were arriving; and are now asking for a rating and revue. My rating is ZERO and my one word review is VERY POOR.
Right hand not knowing what the left hand is doing!”
“We didn’t receive a service, neither were we offered alternative parking or help on the day of the airport closure at Heathrow. To make matters worse - we are now being refused a refund despite having to pay for alternative parking”
“Easy process for drop off and car was there waiting for us on our return.
Unfortunatly, there was some damage done to the lighting control lever on the steering column, whilst the car was in the care of the parking team, which was not discovered untill the next day so was not reported.”
“Fisrt time using this company, Best so far and will use again, Collected car within 10 minutes and returned within 15 minuutes of ringing 5***** from us”
“Super efficient service, great communication, cost effective and no waiting at all will 100% use this service for all future travel from Heathrow. Thank you :)”
