“I was a little apprehensive as there were a couple of mixed reviews, but the whole process was incredibly smooth both leaving and returning. I had initially put the wrong arrival time on my booking, so when I emailed to correct it I got a reply within a couple of hours sorting it all out.
I actually was called by the greeter about one minute before I was going to call him to say when I was arriving. When I drove up (clear instructions given) the greeter was there to meet me and pick up the car. The car park was right in the terminal, so it was very quick to get to the desk.
On the way back I called on landing and baggage collection as instructed, and when I got out there was a wait of just a few minutes until the car arrived.
Both greeters were lovely, friendly and polite, and the whole experience was superb. Next time I park and fly I'll definitely be using this service.”
“This is the first time we have used this meet and greet service and we had no problems at all. The drivers were curtious and well presented.
We would happily use Edward Lloyd Meet and Greet again.”
“Uterly distcusted!! We drove to Heathrow on the 20th November, no problems, we returned to collect the car today after you collected to your external parking, and the Car was not driveable and we were not told this when called after landing as per your intrustions. When I called I was told that's just what happens sometimes. I had to drive out of the car park to avoid more charges, already paid and extra £13. I then had to pay £350 to get the car recovered to my home, £45 for a train fare to get home not to mention the cost of the repair. And you new it was broken when to dropped it ready for collection but at no point did say anything about it, insteading letting us find out it was dangerous and undrivable.
The garage looked at it today and said that the drive shaft had clean snapped with any sign of rust or corrosion, and could only be causwd by someone trying to wheel spin or 'drift'.
Im now going into legal action to cover my costs!!!
Absolutely disgusting !!!”
