“Everything went well until we returned on Sept 23rd . We were advised that our car had a flat tyre and needed my agreement that they could put on the spare. This they did and we were only delayed by 20 mins or so. However, I took the tyre to my local tyre depot to get it checked. They advised that the puncture was a damaged sidewall which would have been caused by impact, i.e. pothole. Not repairable and would have to be replaced (£140) Obviously, this damage didn't happen en route as this was all motorway and it would have been apparent. So we have to conclude that the tyre was damaged on the journey to wherever they off-airport park the cars. I emailed them on Sept 24 and also APH who arranged the original booking. I have heard nothing - not even an acknowledgement. Very poor service.”
“As instructed we called your company at 5:00 pm to say our flight had landed. We called again to say we had collected our baggage at 5:30. After many frantic phone calls made to you our car was eventually delivered at the meeting point at 7:00pm!
When booking, the price went up from our original enquiry by £16 within an hour. Do not use this company. They are unreliable and fell woefully short of their advertised level of service and did not seem to care about our mounting anxiety. We were fobbed of with their excuses and constantly told the car was on its way. The driver who eventually delivered our car said he had only received instructions eight minutes before he delivered the car to us. We would not trust this company again despite the fact they were linked to APH and do not deserve any recommendation.”
“Nice and courteous staff. Really simple instructions to use. Call them when you’re 20 min away and they’ll meet you. On the way back call when you’ve landed and then again when you get your bags. We went to the car park and met our driver before others got their cars. Would use again.”
“Always great service (and we've used it several times) and so easy to leave the car right at the terminal and then have it there ready when we come back. Would recommend.”
