“Dropped off my 2 month old car.
Was greeted by a man who had broken English with no uniform.
On return a wheel had just been damaged with fresh concrete dust on it.
The driver checked the pre drop off photo and like a new car it was as new when I had left it.
He said to send email to the boss and handed the car back.
Got a reply to my complaint saying Wheels and tyres are not covered in T/C.
So unless you don’t mind your car being damaged I would not use.”
“Great communication with the staff as they were chasing me about the time of my arrival into heathrow. Pickup and dropoff was efficient and on time. Professional and courteous staff. Ace!”
