“The service was okay. The staff were pleasant enough and helpful. However, the postcode on the booking was wrong and took us to the wrong place. Several phone calls finally got us to the right car park but the directions/instructions are not good enough. On return, we called as our plane landed and explained we had no checked luggage so should be through quickly. We called again after passport control but then had to wait 20 minutes in the cold for our car - not what you expect from meet and greet. Finally, for the cost of this service, I think the car should be washed on return - would be a nice touch.”
“There were items missing from inside the car a pouch of tobacco that my husband left in the glove box as you cannot take rolling papers into Mauritius, also a new packet of cigarettes 'Ome' menthol and a lighter. I haven't had chance to check my CDs as yet still hoping they are all still there.”
“On 19th December, we arrived at Heathrow T2 five minutes before the suggested arrival time (7am). Before then, we received a call from Edward Lloyd Meet & Greet at 6.04am, to check whether we would arrive on time. As we were on the motorway at that time, we were not able to respond to that call, however my wife (who was not driving) called back at 6.30am to indicate that we would be there on time. Upon arrival at T2 at 6.55am, we called the contact mobile number and were told that the representative would be there in 10 minutes. After twenty minutes we received another call telling us that he would be there in 10 minutes. Eventually, the representative showed up at 7.40am and explained that his delayed arrival was due to several cars checking in at the same time. Clearly, he was coming from a different Terminal.
After having landed back in the UK on 23rd December, we tried several times to call Edward Lloyd via their contact mobile number, however an automated message informed us that the receiver could not take any calls at that time. Fortunately, I still had the mobile number from the rep who met us on 19th December and told us that he would bring the car around in 20 minutes. As we were five minutes from Level 4 (pick-up point), we proceeded to there straightaway. After having waited on Level 4 for 25 minutes, I received an SMS from the rep telling me that he would be there in 30 minutes. Eventually, the rep arrived after 40 minutes with the car, without offering an explanation or an apology for the delayed arrival.
In summary, the meet & greet idea is great, provided that the company providing the service has sufficient reps to meet demand and that time schedules are being kept to as much as possible. Based on our experience we would not use Edward Lloyd again in the future, but might try a different provider on another occasion.”
“Very good service. We were a little late arriving at Heathrow due to traffic but driver waited patiently in the cold to meet us.
Pick up was also good.”
