“Horrid company to deal with! Hoilday cancelled less than 24 hrs before we where due to fly due to middle east conflict, company unhelpful wouldn't refund, no support at all.”
Dear Miss Howard,
Thank you for your feedback.
I am very sorry to hear about the circumstances that resulted in you being unable to use your package, particularly given the situation surrounding the Middle East conflict. We completely understand how disappointing and stressful this must have been.
As we sell this booking as a booking agent, we are required to follow the terms and conditions set by the service provider, which unfortunately means we are unable to offer a refund in this instance.
However, I would be more than happy to provide you with an insurance letter confirming that the booking went unused, which you may be able to use to make a claim through your travel insurance provider.
Please let me know if you would like me to arrange this for you.
Kind regards,
The APH Team
