“We always use APH Meet and Greet. Sadly on this occasion we had a bad experience at drop off and collection. When we dropped off there were no drivers to take the car away. Eventually someone came and checked the car in and took the key, still no drivers though. We had to go on holiday (already late - so quite stressful) not knowing if our car was safe or if we would get a massive parking fine. On our return I called APH at 14:58 to say we were ready and confirmed we were at Gatwick South. We waited 30minutes, then I called to asked why the delay. I was told the driver was at North Terminal and would be with us in 4 minutes. The driver finally arrived at 15:38 a further 10 minutes later. It was a very stressful wait. This meant we caught all of the traffic driving home. We are putting in a complaint, and will think twice before using them again - great shame as we have used APH for years.”
