“We are over 70yrs old and to try and lift our cases on the bus above our shoulder's while the driver sat in cab not good and then to get a passenger to lift our it states on booking assistant can be provided no way was this offered I have had no problems using aph at Gatwick is airpark s at Luton using you for extra bookings are there part of you?
I have already booked again in May not going what this service was like
Flooded car park put on bus like cattle driver just sat in cab while people struggled
I await your comments”
“It works well. We can amend booking according to changes in flights. Organized parking. Regular transfers.
Suggestions for improvement:
The parking ground is in poor state. Full of huge patches of deep puddles on rainy days. This needs new tar or concrete and levelling of ground.
There is terribly poor lighting at night. Needs more outdoor lights,. Difficult to find the bays on return at night.”
“Flooded car park had to walk through massive puddles and feet got soaked, cars parked to close to each other and my car was damaged. Bus transfer ok,”
