“Couldn't be any simpler. Book online,turn up,park your car and get the shuttle bus to your terminal.On return the bus turned up about 5 minutes after we went outside and dropped us off back to the carpark. Seamless service.”
“Used the "take your keys" car park. Short wait times for coach on both outbound and inbound journeys. Reasonable journey time to/from airport. Bottom line: I would use again.”
“It was easy to book and find the car park and the staff were friendly. They could put signs to show the direction out of the car park though as this wasn’t clear and the road lines were very faded.”
“I have used this car park frequently and I have never had any problems until this week. I did not notice until
I returned home that it had been scratched all the way from front to back on the passenger side..
I have been in contact with company, so far being sent from department to department. It appears no one wants to take responsibility as yet.”
Thank you for your continued loyalty and for bringing this to our attention.
We’re very sorry to hear about the damage to your vehicle. We understand how upsetting this must be, particularly given your previous positive experiences with us.
Having reviewed your case, we can see that when you submitted your claim, we outlined our terms and conditions regarding third-party service providers and shared the relevant contact details for Airparks, who operate the service in this instance. You may have received communication from them advising that your claim has been passed to their operations team. We’re sorry if this has felt like being passed between departments, but we’re confident that Airparks will carry out a full and fair investigation.
Thank you for your patience, and we hope this is resolved for you as quickly as possible.
Best regards,
The APH Team
“Sadly, our car was scratched on our return by car parked far too close, not the car parks fault but not enough spaces for larger cars and so this other car must have squeezed itself in when no other space available. The pathways are covered with loose stones and really not good for wheeling cases over. We will use Gatwick APH from now on.”
