“Excellent as usual. We have been using this parking service regularly for the last three months. Each time its has been good - entry, exit, bus travel, pick-up points, location and pricing are excellent. We first used it many years ago and it has improved progressively to where it is a much better facility than any on site - let alone its very low cost and ease of use. Thankyou”
“We arrived and departed in the dark, although there were lighting pylons around, they were not on, making it difficult to negotiate the path from car to bus over the rough flooring”
“Arrived at 6 am directed to row b only to find 3 cars in front of me in row b with no spaces cars pulling up behind me also been directed to row b drivers had to get out and stop further cars. No room to turn around had to reverse in dark all way out and found space in another row. No directions to bus stop stood in one then told to go to another. Pouring with rain and no room in bus shelter which only held about 20 people. Bus turned up and it was a free for all charge to try and get on it. The bus was reversing to the bus stop in the dark in a poorly lit car park and people were trying to get on. Accident waiting to happen. Bus filled quickly and we’re told to wait for next bus. No Q system. Next bus came got on no issues . We had arrived in car park early luckily as it took from arriving at car park to airport just over an hour. No issues on return journey”
“We were directed to Zone C where there was no room so my wife returned to the entrance to seek advice.
Whilst she was doing so I had a look around the immediate area and noticed there were absolutely no walk ways between the rows of the the vehicles of the Zones in the immediate area.
My wife returned and told me I could park anywhere nearby so, becaus eof what I has seen I drove to Zone A and parked in a space by the boundary fence to save my vehcile from possible damage by customers squeezing between it and the vehicle beside it.
I was due to use you again on 09March for a week but have canceled it
I do not want to risk damage to my vehicle by others who are not prepared to walk along the roadways but squeeze between veicles on route from the venicles to the bus stop and vica versa.
Of course your T&C's mean that customers have no recourse through you if their vehicles were to be damaged in this or any other way so, will not be using APH Luton Self Park again”
