“The only thing I was not happy about was when the young man had moved my car he shut the door and threw the keys on the windscreen. I saw him do this as I was sitting on the bus opposite. Everything else was great especially the lady in the kiosk who helped me as my booking reference was not recognized.”
“Not maned as other AOH I have used. Very easy system. Drop your keys and go. The bus is there so no need to drag your luggage to a bus stop! On collection you collect from a little key locker. Very smoothly operated. I always use this company. Value for money and would highly recommend.”
“This is fantastic facility and very well organised to drop and collect your car. Bus connection to Luton airport is frequent and wait times were under 10 mins for both sides for us. Overall it was really good experience.”
“Normally give 5 stars but return from airport not good you must know how many people returning at a certain time waited quite a while big queue formed then everyone crammed in bus which was over a 100 degrees needed another bus and air on normally a great service but not this time”
Thank you for your feedback and for your continued support.
We're sorry to hear that your return experience did not meet the high standards you've come to expect from us. We appreciate how frustrating it must have been to encounter a long queue for the transfer bus after your flight, particularly in warm conditions and with a busy shuttle.
The Airparks team continually monitors flight schedules and customer volumes, but on occasion unexpected peaks in demand or operational factors can lead to longer waiting times than anticipated. We also understand your concerns regarding the comfort of the journey and appreciate your comments about the temperature and bus capacity.
Your feedback has been shared with the relevant team for review, as Airparks (and us, APH) are always looking for ways to improve our service and ensure sufficient transport is available during busy periods.
Thank you again for your honest comments. We're pleased that your previous experiences have been positive and hope to welcome you back soon for the five-star service you would normally expect from us.
“Drive in car park vehicle registered on camera, barrier opened saying which lane to park car. Got to key station register car reg holiday destination. Always someone there to help. Drop key in box . Will get receipt ( bus ticket) over to pickup point on bus. Collection at same point has drop off.”
