“Every thing worked very smoothly, staff helpful. Only confusing bit was that there is 2 different APH buses at Stand R which were not clear which one I needed”
“We've always used this service in the past and it's been wonderful. This time, however, it was shocking. At 4am, the queue to get in was going down the street and not moving. People were panicking they would miss their flights. Once inside the barriers, only 1 out of 5 check in machines were working and 1 member of staff was there to help. The bus was packed due to the back up of people waiting. On our return, we had to wait about 10 minutes for someone to come and give us our keys which was not good enough after a long journey and, again a long queue behind us. The changes implemented have turned an efficient service into complete chaos with insufficient staffing numbers. We won't be using this service again.”
“We had to change our dates. It was difficult getting through to customer serviced. After finally speaking to someone who then assured us we can turn up on the new date. Arriving on our new date our whole booking was cancelled causing delay to the airport.”
