“Firstly I'd like to mention that I've used APH lots of times and they've always been excellent, however this is the 1st time I've used them for Luton (never again)! The postcode and street given took me to a terrace street in Luton (we got there at 5.30am). I called the number supplied, message said it was switched off, I called another number supplied message said switched off again, slightly worrying when you've got a plane to catch. I tried to locate the car park using Googlemaps, it rerouted me, everything looked good until the road to the carpark was closed! We started to panic and asked a local, he said road had been closed for ages. Anyway we found it in the end and it isn't APH, it's another company called airparks. Eventually car was parked, we just don't need that much stress when trying to get to an airport early in the morning. The worst bit was the switched off phones, unforgivable. I've given 3 stars instead of one because when we returned the trip back to get our car went very smoothly.”
“Easy drop off but a bit disorganised at pick up as the key collection point was out of action. No notice saying what to do so we all stood about until a member of staff wandered past and said we needed to get keys from front office”
“We have used the APH car park at Luton, three times this year. The first twice were not in peak season & the parking was managed slightly differently. On the 3rd occasion, we had to collect our keys in a slightly different manner & there was a little delay as sign posting on where to collect the keys wasn’t obvious. When we did find where to collect them, the gentleman was having to see everyone that had returned on the bus with us, as well as letting all the new arrivals in.
Having said that, the car was in the condition we left it & it had been well parked.”
