“Excellent from booking with Tesco vouchers to arrival at slip end. Very easy to book in and leave keys. Transfer bus arrived within 10 minutes of our arrival. Trip back to car park also good and collected keys via locker system was again well explained, even though our flight home was delayed slightly. Excellent service all round.”
“It's a car park. You arrive, drop your key and someone will park your car. When I arrived car was unmolested.
Shuttle service is not bad. Waiting time would average be from 10 to 15min.”
“Though most visits have been issue free my recent experience is poor purely for the fact that the inner door handle had been snapped off and left on the passenger seat. Directly contacting the exact branch nearly impossible.”
Dear Mr Kelly,
Thank you for your feedback regarding your recent experience with the APH Drop & Go service at Luton.
We’re very sorry to hear about the issue with your vehicle’s interior door handle. This is certainly not the standard of service we expect from our partners. To ensure this matter is investigated and resolved promptly, please contact us directly at reviews@aph.com with your booking details and any supporting information.
We take all reports of vehicle damage seriously and will work with you to address the situation as quickly as possible.
Kind regards,
The APH team
