“I've been using APH for my regular airport parking needs for over a decade. When it's their own parking branches, it's a fantastic experience but when they use another company (in Luton's case it's Airparks), it's always a terrible experience. My latest experience at Luton was also terrible, with my car parked at a dangerous angle to other cars (it appears their staff are all young & careless - they're the ones driving your car!). Worse still there were scratches & bumps on my car that didn't exist before & the radio station had been changed - are they taking our cars & driving them out to get lunch/dinner or do errands? I don't know for sure but their obvious lack of care & their total lack of supervision which allows this audacity to occur is blatant. I don't think I'll be using APH at Luton again. APH needs to find their own location at Luton & not allow Airpark to destroy their reputation.”
Dear Mr. Dickson,
Thank you for taking the time to leave your review and for your continued loyalty to APH over the past decade. We truly value your custom and are very sorry to hear about your recent experience at Luton.
We are particularly concerned to hear your comments regarding the condition of your vehicle on its return. We understand how upsetting it must have been to discover scratches and bumps that you believe were not present beforehand, as well as noticing changes inside the vehicle. Please be assured that we take feedback of this nature very seriously.
We would like the opportunity to investigate this further with the car park. Please could you email us at reviews@aph.com with your booking reference and a copy of your review? This will allow us to liaise with the operator and carry out a full investigation into your concerns.
Once again, we sincerely apologise for the disappointment caused and appreciate you bringing this to our attention. We hope to hear from you soon so we can look into this further.
Kind regards,
The APH Team
“Have used this facility before and would definitely use it again. The staff on arrival were very friendly and helpful. The automated system is easy to use both at drop off and collection. The transfer buses are regular and often and so there is very little waiting around.bWe were very fortunate on our return as the bus was already at the airport. The only criticism I have is that being disabled it would be nice if the bus drivers were helpful with loading cases on and off the buses otherwise that would get 5* aswell.”
