“(A) The over-riding point to mention is the DIFFICULTY IN IDENDTIFYING OUR CAR PARK.
Your (APH's) Booking Confirmation calls it "Short Stay are Park 2". THIS DOES NOT EXIST.
Eventually we decided the most likely one was the "NCP 2" - and that would appear to have been correct as we were not charged on the way out.
The title "NCP" (which might have given us a clue) is nowhere on the Booking Confirmation.
We had arrived early. but much time was wasted trying to find a non-existent car park. We would have MISSED OUR FLIGHT had our flight not been delayed. All for the sake of CARELESSNESS on APH's Confirmation form. I repeat:- "CARELESSNESS".
Several of the people we asked for help said THEY ALWAYS FIND PARKING AT THIS AIRPORT DIFFICULT.
(B) Further Comment
There seem to be THREE BODIES involved - (1) The Airport and its direction signage, (2) The car park owners and (3) The booking companies such as yourselves. Maybe you all need to LIAISE BETTER, having tested things out from the point of view of SOMEBODY WHO HAS NEVER BEEN THERE BEFORE.
(C) To answer your actual question:-
We can't review "Short Stay 2" as it does not appear to exist.
The NCP one we used was fine. The responses to the review (ie 1* only and "No" to recommend) are 5* and "Yes" for the car park itself. But we reduce it to the lowest score to, hopefully, grab your attention to APH's carelessness in description and the stress that caused us.
PLEASE ACKNOWLEDGE THIS - I have taken a lot of trouble over it as you need to know how difficult it is when your instructions do not match what we see at the airport.
I have arthritis, and it is not easy (painful, even) to have to hurry because of a careless mistake.
If we had missed our flight (which we would have done had it been on time) - to whom would we have turned?”
“Everything worked really well until tge point of departure when they tried to charge me £235 to exit as apparently i didnt have a pre paid booking. Had to speak to someone at the intercom at the barrier who had to search through different systems to find my booking who then released the barrier.”
“Don’t know why but as I left was asked to pay £235 for parking when I had booked and paid prior to leaving. I was also well within the time booked. Called the operator who could not find my booking on the system, mentioned the code was not one they held on system. This was after a delay as I had to find the code on my phone as surname alone is not enough to track. Obviously I did not pay this amount and eventually the operator agreed to open the gate to let me out. This was not a good experience, rather embarrassing as I had cars queued behind me, waiting to get through. I use this way of parking every time I fly. Hopefully I do not experience this type of issue in the future. Maybe training for your operations is required to quickly resolve situations as I was asked to call back once I had booking code. Operator seems as if they don’t have time to discuss your issue. No one has the code to hand as they expect to drive away once your registration has been read.”
