“Unfortunately I carn't recommend that this a good and safe choice to leave your vehicle. Upon our return from a lovely holiday we found that our vehicle had been severally damaged whilst being parked. Very little help was offered except for a phone number to call during normal working hours of 9am to 5pm. However when you phone this number its only for general customer service issues, with no automated route for help and assistance with this issue. Obviously its not the Airports fault but some unscrupulous individual who left the scene without leaving a contact number or reporting the accident. However, more help and compassion could and should have been given. Lesson to learn is use drop off system when parking, as the airport parking company is accountable for any issues with your vehicle whilst you are away.”
Dear Mr Plant,
Thank you for taking the time to leave your review.
I’m very sorry to hear about the damage to your vehicle. We completely understand how upsetting and concerning this must have been to discover on your return.
We would like the opportunity to investigate this further for you. Please could you email us at reviews@aph.com with your booking reference number along with any images of the damage? Once we receive this information, we will be happy to look into this matter thoroughly for you.
Kind regards,
The APH Team
