“Arriving was ok but on exit the barrier did not open. The lady on the help button said our cars were not paid for. After stressing they were paid for we had to find the paperwork to give her the booking references. It was only then they allowed us to leave. At 2am in the morning this did not go down very well.”
“Usually the parking at EMA has been excellent and trouble free on multiple visits over several years.
On this occasion I felt that a combination of circumstances made for a few (relatively minor) difficulties which were hopefully very much one-offs?
It was raining very heavily upon arrival early morning and the barrier didn't lift automatically for the car in front of us who had to reverse off slightly and then had to contact control i.e. a few minutes wasted. The same situation then repeated itself with my car as if the camera wasn't recognising number plates automatically.
It was then a pity that there is no covered way or weather protection when walking towards departures!
Upon return the signage to the exit barriers was somewhat lacking, especially with many of the road markings being worn and in need of repainting. Thus much zig-zagging along rows rather than being able to facilitate a direct driving route.
Upon eventual arrival at the exit barrier it was seemingly in a permanent open position i.e, we were able to drive straight out, though only after stopping briefly to ensure that it didn't come down unexpectedly!
Hence this raises questions about security whereby vehicles could seemingly drive both in and out unchecked? The barrier also remained up after my exit.
Summary:- perhaps unusual but on this occasion problems on both entry and exit and hence disappointing ratings with the standards on the day!”
